Terms and Conditions for Exviora LLC

Welcome to Exviora LLC! These Terms and Conditions (“Terms”) govern your use of the website https://exviora.com (the “Website”) and the purchase of products from Exviora LLC. By accessing or using our Website and purchasing products, you agree to be bound by these Terms, our Privacy Policy, and all other policies posted on our Website. Please read them carefully. If you do not agree with any part of these Terms, you must not use our Website or purchase products from us.

1. About Exviora LLC

Exviora LLC is a limited liability company based in the United States, specializing in Vehicles & Parts > Vehicle Parts & Accessories > Car & Truck Parts > Car & Truck Body & Exterior Parts > Car & Truck Bumpers.

  • Company Name: Exviora LLC
  • Website: https://exviora.com
  • Address: 4156 Summit Plaza Dr, Louisville, KY 40241, US
  • Contact Email: support@exviora.com
  • Contact Phone: +1 502-693-0796
  • Customer Service Hours: Monday-Friday 9AM-5PM EST

2. Use of Our Website

You agree to use our Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Website. You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.

3. Product Information and Availability

We strive to ensure that all product descriptions, images, and prices displayed on our Website are accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. Products are subject to availability, and we do not guarantee that all items will be in stock at all times.

4. Pricing and Payment

All prices are listed in US Dollars ($). Prices displayed on the Website do not include applicable sales taxes, which will be added at checkout where required by law.

  • Accepted Payment Methods: We accept major credit and debit cards, including Visa, Mastercard, and American Express. All payments are processed securely through our e-commerce platform, WooCommerce.

5. Order Processing, Shipping, and Delivery

  • Order Processing Time: Orders are typically processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed the next business day.
  • Shipping: Exviora LLC currently ships only within the United States. We do not offer international shipping.
  • Shipping Rates & Times: We offer Standard Shipping on all orders, which typically takes 3-7 business days for delivery.
  • Free Shipping: Standard Shipping is free ($0) on all orders, regardless of the total order value.
  • Tracking: Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery.
  • Delivery Issues: Exviora LLC is not responsible for delays caused by the shipping carrier, incorrect addresses provided by the customer, or unforeseen circumstances. Please ensure your shipping address is accurate before placing an order.

6. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase from Exviora LLC.

  • Return Window: You have 30 days from the date you receive your item to request a return.
  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase (order number) is required.
  • How to Initiate a Return: To start a return, please contact us at support@exviora.com with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed.
  • Return Shipping: Exviora LLC will provide a prepaid return label for eligible returns.
  • Restocking Fee: No restocking fee will be charged for returns.
  • Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5-10 business days, depending on your bank or card issuer).
  • Exchanges: If you need to exchange an item, please contact us at support@exviora.com. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Your Account

If you create an account on our Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

8. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of Exviora LLC or its content suppliers and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Exviora LLC.

9. Prohibited Uses

You may not use the Website for any unlawful purpose or for any purpose prohibited by these Terms. This includes, but is limited to, attempting to gain unauthorized access to our Website, servers, or networks, or engaging in any activity that interferes with the proper working of the Website.

10. Disclaimer of Warranties

This Website and all products are provided on an “as is” and “as available” basis. Exviora LLC makes no representations or warranties of any kind, express or implied, as to the operation of this Website or the information, content, materials, or products included on this Website. You expressly agree that your use of this Website is at your sole risk.

11. Limitation of Liability

In no event shall Exviora LLC, its directors, officers, employees, or affiliates be liable for any direct, indirect, incidental, special, punitive, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Exviora LLC, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Website or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules, or regulations. Exviora LLC reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Exviora LLC in asserting any available defenses.

13. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Kentucky, United States, without regard to its conflict of law principles.

14. Changes to Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website following the posting of any changes to these Terms constitutes acceptance of those changes.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

  • Email: support@exviora.com
  • Phone: +1 502-693-0796
  • Mail: 4156 Summit Plaza Dr, Louisville, KY 40241, US
  • Customer Service Hours: Monday-Friday 9AM-5PM EST