- Enjoy a special 15% off on your first purchase at babyhepi.
- support@exviora.com
- 0871 527 8504
At Exviora, we care deeply about your satisfaction. If you’re not 100% happy with your purchase, we’re here to help with a smooth and hassle-free return process. Whether it’s a bottle, romper, or baby bag — we want your experience with us to be stress-free and joyful.
You can request a return if:
📆 It’s within 14 days of delivery
📦 The item is unused, unwashed, and in original packaging
🧾 You have proof of purchase (order ID or receipt)
❌ We do not accept returns for:
Personal hygiene items (e.g., used bottles, pacifiers)
Customized or clearance items
Items damaged due to misuse
Once we receive and inspect your return:
✅ If approved, your refund will be issued to your original payment method
⏳ Refunds typically process within 5–10 business days
📧 You’ll receive an email confirmation once your refund is completed
Want a different size, color, or product?
🎁 We offer free exchanges for eligible items
📬 Simply contact us to arrange an exchange and shipping details
🚚 We’ll guide you on how to return the original product
If you received a damaged or incorrect product:
📸 Please email us a photo of the item within 48 hours of delivery
🚀 We’ll send a replacement or full refund, no extra cost
To initiate a return or exchange:
✉️ Email us at support@exviora.com
Include your order number, reason for return, and any supporting photos
We’ll reply within 24–48 hours with instructions
(Only if instructed by support)
Exviora Returns
201 James St N,
Ontario, L8R 2L2, USA
💸 Return shipping costs are the responsibility of the customer (unless the item is defective or wrong)
📦 Please pack your items securely to avoid damage during return shipping
⏳ Returns sent without approval may be refused
We’re always here to help!
📧 Email: support@exviora.com
📞 Phone: 0871 527 8504
🌐 Website: www.exviora.com
