Exviora LLC is committed to protecting your privacy and personal data. While primarily serving customers in the United States, we understand that individuals from the European Union (EU) or European Economic Area (EEA) may access our website. This statement outlines our commitment to complying with the General Data Protection Regulation (GDPR) (EU) 2016/679, effective May 25, 2018, regarding the collection, use, and retention of personal data from individuals located in the EU/EEA.

Data Controller Exviora LLC, located at 4156 Summit Plaza Dr, Louisville, KY 40241, US, is the data controller for the personal data collected through https://exviora.com.

What Personal Data We Collect and Why (Lawful Basis) We collect personal data primarily to process your orders, provide customer service, and improve your shopping experience.

  • Order Information: When you make a purchase, we collect your name, shipping address, billing address, email address, and phone number. This data is necessary to fulfill our contract with you (processing and shipping your order) and for legitimate business interests like customer service and fraud prevention.
  • Payment Information: We collect payment details (e.g., credit card information) via secure, third-party payment processors. We do not store full credit card numbers on our servers. This processing is necessary to complete your transaction as part of our contract with you. We accept Credit/Debit Cards (Visa, Mastercard, Amex).
  • Account Information: If you create an account, we store your name, email, and order history. This is based on your consent and our legitimate interest in providing a convenient shopping experience.
  • Communication Data: When you contact us via email (support@exviora.com) or phone (+1 502-693-0796), we collect your communication details and the content of your message. This is based on our legitimate interest in responding to your inquiries and providing support.
  • Website Usage Data: We may collect data like your IP address, browser type, and browsing patterns using cookies and similar technologies for analytics and website improvement. This is based on your consent (via cookie banner) and our legitimate interest in understanding how our website is used.

How We Use Your Personal Data We use your personal data to:

  • Process and fulfill your orders for vehicle parts and accessories.
  • Manage your account and preferences.
  • Communicate with you regarding your orders, inquiries, or updates.
  • Improve our website, products, and services.
  • Comply with legal obligations.

Your GDPR Rights (for EU/EEA Residents) If you are an individual located in the EU/EEA, you have specific rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at support@exviora.com or +1 502-693-0796. We may require proof of identity before fulfilling your request.

Data Security Exviora LLC implements appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption, and we work with reputable third-party service providers who also prioritize data security.

Data Retention We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, order data is retained for a period necessary to manage warranties, returns, and tax obligations.

Sharing Your Personal Data We do not sell your personal data. We may share your data with trusted third-party service providers to help us operate our business, such as:

  • Payment processors (e.g., for secure transaction handling).
  • Shipping carriers (e.g., UPS, FedEx, USPS to deliver your orders).
  • Website analytics providers (e.g., Google Analytics to understand website usage, anonymized where possible). These third parties are obligated to protect your data and are prohibited from using your personal data for any purpose other than providing services to Exviora LLC.

International Data Transfers As Exviora LLC is based in the United States, any personal data collected from individuals in the EU/EEA will be transferred to and processed in the United States. We ensure that such transfers comply with GDPR requirements, typically through reliance on standard contractual clauses (SCCs) approved by the European Commission, or other appropriate safeguards.

Changes to This GDPR Compliance Statement We may update this statement from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us For any questions or concerns regarding this GDPR Compliance Statement or our data processing practices, please contact us:

Exviora LLC 4156 Summit Plaza Dr, Louisville, KY 40241, US Email: support@exviora.com Phone: +1 502-693-0796 Customer Service Hours: Monday-Friday 9AM-5PM EST

Right to Lodge a Complaint If you are an EU/EEA resident and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with a supervisory authority in your country of residence.