Privacy Policy for Exviora LLC

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://exviora.com (the “Site”) operated by Exviora LLC.

1. WHO WE ARE Exviora LLC is located at 4156 Summit Plaza Dr, Louisville, KY 40241, US. We are an online store specializing in high-quality Vehicle Parts, specifically Car & Truck Bumpers. We are committed to protecting your privacy and ensuring a secure online experience.

2. INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers – though we don’t store full card numbers ourselves, only transmit them securely to our payment processor), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you regarding your orders;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Our e-commerce platform, WooCommerce, assists in this data processing to ensure smooth operation and functionality of the store.

4. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • We use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here: https://automattic.com/privacy/ (WooCommerce is a product of Automattic).
  • We use payment processors to handle secure credit card transactions. Your payment information is securely transmitted to them, and we do not store full credit card numbers on our servers.
  • We use shipping carriers to deliver your orders. They receive your name, address, and contact information necessary for delivery.
  • We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

We do not sell, rent, or trade your Personal Information to third parties for their marketing purposes.

5. YOUR RIGHTS AND CHOICES

As a customer in the US, you have certain rights regarding your Personal Information:

  • Access and Correction: You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
  • Opt-out of Marketing: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions included in each email. Please note that even if you opt out of marketing communications, we may still send you non-promotional communications, such as those about your account or orders.
  • Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that removing or rejecting cookies does not necessarily affect third-party flash cookies used in connection with our Site. For more information about how to disable flash cookies, you can visit this site: https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.

6. DATA SECURITY

We take reasonable steps and implement appropriate security measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure socket layer (SSL) technology. While we strive to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This retention is necessary for accounting, tax, legal, and warranty purposes.

8. CHILDREN’S PRIVACY

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at support@exviora.com.

9. INTERNATIONAL DATA TRANSFERS

Exviora LLC operates solely within the United States. Your Personal Information is processed and stored on servers located within the United States. We do not ship internationally, and therefore, do not intentionally transfer data outside of the US for order fulfillment.

10. LINKS TO OTHER WEBSITES

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “last updated” date at the top of the policy.

12. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@exviora.com or by phone at +1 502-693-0796. You can also reach us by mail at the following address:

Exviora LLC 4156 Summit Plaza Dr Louisville, KY 40241 US

Our customer service hours are Monday-Friday 9AM-5PM EST.