Return and Refund Policy
At Exviora LLC, we want you to be completely satisfied with your purchase of car and truck body and exterior parts. If for any reason you are not, we’ve made our return process simple and transparent.
Our Commitment to You
This policy applies to all purchases made through our website, https://exviora.com. We strive to ensure your experience with us is smooth, from browsing to returns.
30-Day Return Window
You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Items Not Eligible for Return
Please note that certain types of items cannot be returned, such as:
- Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
How to Initiate a Return
To start a return, please contact us within the 30-day window:
- Email: support@exviora.com
- Phone: +1 502-693-0796
- Customer Service Hours: Monday-Friday 9AM-5PM EST
When contacting us, please provide your order number and the reason for the return. Our customer service team will guide you through the process.
Return Shipping
For eligible returns, Exviora LLC will provide a prepaid return shipping label. You will not be responsible for the cost of return shipping.
No Restocking Fees
We do not charge any restocking fees for eligible returns.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 5-10 business days, depending on your bank or card issuer.
Damaged or Incorrect Items
If you received an item that is damaged, defective, or incorrect, please contact us immediately within 7 days of receipt. We will work quickly to resolve the issue by providing a replacement or a full refund, and we will cover all associated shipping costs.
Exchanges
If you need to exchange an item for a different one, please contact us. We will assist you with the exchange process, subject to item availability.
Cancellations
You may request to cancel an order as long as it has not yet been processed for shipping (typically within 1-2 business days of order placement). If the order has already shipped, you will need to follow our standard return process.
Payment Methods
For your convenience, we accept the following payment methods on our website: Credit/Debit Cards (Visa, Mastercard, Amex).
Contact Us
For any questions regarding our Return and Refund Policy, or to initiate a return, please contact us:
- Company Name: Exviora LLC
- Website: https://exviora.com
- Email: support@exviora.com
- Phone: +1 502-693-0796
- Address: 4156 Summit Plaza Dr, Louisville, KY 40241, US
- Customer Service Hours: Monday-Friday 9AM-5PM EST
Reviews
There are no reviews yet.